{"id":2649,"date":"2024-07-03T13:50:54","date_gmt":"2024-07-03T17:50:54","guid":{"rendered":"https:\/\/franchir.ca\/?p=2649"},"modified":"2024-11-04T16:57:47","modified_gmt":"2024-11-04T21:57:47","slug":"100-de-nos-clients-nous-recommanderaient","status":"publish","type":"post","link":"https:\/\/franchir.ca\/en\/100-de-nos-clients-nous-recommanderaient\/","title":{"rendered":"100 % de nos client\u00b7e\u00b7s nous recommanderaient"},"content":{"rendered":"\n

Chaque ann\u00e9e, Franchir sonde ses client\u00b7e\u00b7s sur une multitude d\u2019\u00e9l\u00e9ments afin de mieux les servir. Cette ann\u00e9e, Franchir a transmis son sondage annuel \u00e0 plus de 33 client\u00b7e\u00b7s afin de les interroger sur la m\u00e9thodologie et la gestion de projet, l\u2019expertise, l\u2019administration et la satisfaction g\u00e9n\u00e9rale. Constat principal : 100 % de nos client\u00b7e\u00b7s recommanderaient Franchir!<\/p>\n\n\n\n

Loin de nous consid\u00e9rer comme parfait\u00b7e\u00b7s, nous demeurons fier\u00b7\u00e8re\u00b7s de partager les r\u00e9sultats 2024 de notre sondage client.<\/p>\n\n\n\n

Les objectifs de l’exercice?<\/strong><\/p>\n\n\n\n

    \n
  1. Devenir meilleur\u00b7e\u00b7s.<\/li>\n\n\n\n
  2. Comprendre ce qui fait notre force et ce qui nous distingue vraiment.<\/li>\n\n\n\n
  3. Demeurer \u00e0 l\u2019\u00e9coute et viser l\u2019am\u00e9lioration continue en ad\u00e9quation avec les attentes de nos clients.<\/li>\n<\/ol>\n\n\n\n

    1. La m\u00e9thodologie et la gestion de projet<\/strong><\/h2>\n\n\n\n

    Le d\u00e9marrage du projet, l\u2019approche propos\u00e9e, l\u2019avancement de projet, le d\u00e9lai de r\u00e9ponse par courriel, ainsi que le respect des \u00e9ch\u00e9anciers obtiennent une note moyenne de 9\/10.<\/p>\n\n\n\n

    \n

    Les suivis sont serr\u00e9s et je sens que vous \u00eates en maitrise de vos dossiers. Quand il y a des points avec lesquels vous n’\u00eates pas \u00e0 l’aise, vous n’h\u00e9sitez pas \u00e0 le mentionner et on trouve des solutions.<\/mark><\/p>Extrait du sondage client 2024<\/cite><\/blockquote><\/figure>\n<\/div>\n\n\n\n

    2. L’expertise<\/h2>\n\n\n\n

    L\u2019amabilit\u00e9, la r\u00e9activit\u00e9, la proactivit\u00e9, la qualit\u00e9 des r\u00e9ponses et la p\u00e9dagogie de Franchir sont grandement appr\u00e9ci\u00e9es de la part des principaux\u00b7ales r\u00e9pondant\u00b7e\u00b7s, obtenant une note moyenne de 9,5 de satisfaction.<\/p>\n\n\n\n

    Vous \u00eates extr\u00eamement ax\u00e9 service et bon accompagnement. Excellentes p\u00e9dagogues aussi! \u00c7a risque d’\u00eatre essoufflant de maintenir ce rythme, mais bravo!<\/p>Extrait du sondage client 2024<\/cite><\/blockquote><\/figure>\n\n\n\n

    3. Satisfaction g\u00e9n\u00e9rale<\/h2>\n\n\n\n

    100 % de nos client\u00b7e\u00b7s recommanderaient Franchir, et 93 % referaient affaire avec nous.<\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    FAITS SAILLANTS<\/h2>\n\n\n\n

    <\/p>\n\n\n\n

      \n
    • La plupart des clients ayant r\u00e9pondus au sondage sont en affaire avec l\u2019agence depuis 2023.<\/li>\n\n\n\n
    • 75 % des r\u00e9pondants ont fait appel principalement au service de relations publiques en 2023-2024.<\/li>\n\n\n\n
    • 70 % de nos clients nous ont d\u00e9couvert Franchir gr\u00e2ce au bouche-\u00e0-oreille.<\/li>\n\n\n\n
    • L\u2019exp\u00e9rience professionnelle est le premier crit\u00e8re qui influence le choix de nos client\u00b7e\u00b7s en mati\u00e8re d’agence de communication marketing. La vision de l’agence vient en deuxi\u00e8me position.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

      Chaque ann\u00e9e, Franchir sonde ses clients sur une multitude d\u2019\u00e9l\u00e9ments afin de mieux les servir. 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