{"id":3941,"date":"2025-03-25T11:24:05","date_gmt":"2025-03-25T15:24:05","guid":{"rendered":"https:\/\/franchir.ca\/?p=3941"},"modified":"2025-05-21T14:29:15","modified_gmt":"2025-05-21T18:29:15","slug":"sondage-clients-2025-100-de-nos-client%c2%b7e%c2%b7s-nous-recommanderaient","status":"publish","type":"post","link":"https:\/\/franchir.ca\/en\/sondage-clients-2025-100-de-nos-client%c2%b7e%c2%b7s-nous-recommanderaient\/","title":{"rendered":"Sondage client 2025 : 100 % de nos client\u00b7e\u00b7s nous recommanderaient!"},"content":{"rendered":"\n

Depuis 2024, Franchir sonde ses client\u00b7e\u00b7s chaque ann\u00e9e sur une multitude d\u2019\u00e9l\u00e9ments afin de mieux les servir. Cette ann\u00e9e, Franchir a transmis son sondage annuel \u00e0 plus de 25 client\u00b7e\u00b7s afin de les interroger sur la m\u00e9thodologie et la gestion de projet, l\u2019expertise, l\u2019administration et la satisfaction g\u00e9n\u00e9rale. Constat principal : 100 % de nos client\u00b7e\u00b7s recommanderaient Franchir et referaient affaire avec nous!<\/p>\n\n\n\n

Et m\u00eame s’il y a toujours place \u00e0 l’am\u00e9lioration, nous sommes tr\u00e8s fier\u00b7\u00e8re\u00b7s de partager les r\u00e9sultats 2025 de notre sondage client.<\/p>\n\n\n\n

Les objectifs de l’exercice?<\/strong><\/p>\n\n\n\n

    \n
  1. Constamment s’am\u00e9liorer en tant qu’agence.<\/li>\n\n\n\n
  2. Comprendre ce qui fait notre force et ce qui nous distingue vraiment.<\/li>\n\n\n\n
  3. Demeurer \u00e0 l\u2019\u00e9coute et viser l\u2019am\u00e9lioration continue en ad\u00e9quation avec les attentes de nos clients.<\/li>\n<\/ol>\n\n\n\n

    1. La m\u00e9thodologie et la gestion de projet<\/strong><\/h2>\n\n\n\n

    Le d\u00e9marrage du projet, l\u2019approche propos\u00e9e, l\u2019avancement de projet, le d\u00e9lai de r\u00e9ponse par courriel, ainsi que le respect des \u00e9ch\u00e9anciers obtiennent une note moyenne de plus de 9\/10.<\/p>\n\n\n\n

    \n

    Rien \u00e0 redire, que ce soit avec Mireille, Anne-Marie ou Rosiane, notre collaboration avec Franchir est simplement exceptionnelle.<\/mark><\/p>Extrait du sondage client 2025<\/cite><\/blockquote><\/figure>\n<\/div>\n\n\n\n

    2. Nos principales qualit\u00e9s<\/h2>\n\n\n\n

    Tout comme en 2024, le savoir-\u00eatre, la r\u00e9activit\u00e9, la proactivit\u00e9, la qualit\u00e9 des r\u00e9ponses et la p\u00e9dagogie de Franchir sont grandement appr\u00e9ci\u00e9es de la part des principaux\u00b7ale\u00b7s r\u00e9pondant\u00b7e\u00b7s, obtenant une note moyenne de 9,5 de satisfaction.<\/p>\n\n\n\n

    On s’est senti tout de suite pris en charge et c’est pas si commun par rapport \u00e0 nos autre fournisseurs.
    <\/p>Extrait du sondage client 2025<\/cite><\/blockquote><\/figure>\n\n\n\n

    3. Satisfaction g\u00e9n\u00e9rale<\/h2>\n\n\n\n

    100 % de nos client\u00b7e\u00b7s recommanderaient Franchir, et 100 % referaient affaire avec nous. Et m\u00eame s’il y a toujours place \u00e0 l’am\u00e9liorations, nous sommes choy\u00e9\u00b7e\u00b7s de pouvoir compter sur des relations fluides et agr\u00e9ables avec l’ensemble des personnes qui ont choisi de faire confiance \u00e0 Franchir pour r\u00e9pondre \u00e0 leurs besoins de communications, strat\u00e9gie, relations publiques et \u00e9v\u00e9nementiel exp\u00e9rientiel!<\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    FAITS SAILLANTS<\/h2>\n\n\n\n
      \n
    • La plupart des clients ayant r\u00e9pondu au sondage sont en affaire avec l\u2019agence depuis au moins 2 ans!<\/li>\n\n\n\n
    • Le taux de satisfaction de nos client\u00b7e\u00b7s par rapport \u00e0 l’atteinte de leur objectif atteint en moyenne 9\/10.<\/li>\n\n\n\n
    • 60 % de nos clients nous ont d\u00e9couvert Franchir gr\u00e2ce au bouche-\u00e0-oreille; notre r\u00e9putation nous pr\u00e9c\u00e8de!<\/li>\n\n\n\n
    • L\u2019exp\u00e9rience professionnelle et notre vision sont les premiers crit\u00e8res qui influencent le choix de nos client\u00b7e\u00b7s en mati\u00e8re d’agence de communication marketing. <\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

      Depuis 2024, Franchir sonde ses clients sur une multitude d\u2019\u00e9l\u00e9ments afin de mieux les servir. Avec la 2e mouture de notre sondage, nous pouvons affirmer que 100 % de nos clients recommanderaient Franchir et referaient affaire avec nous!<\/p>\n","protected":false},"author":2,"featured_media":2657,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[132],"tags":[104],"class_list":["post-3941","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-annonce","tag-expertise"],"acf":[],"yoast_head":"\nSondage client 2025 : 100 % de nos client\u00b7e\u00b7s nous recommanderaient! -<\/title>\n<meta name=\"description\" content=\"Chaque ann\u00e9e, Franchir sonde ses clients sur une multitude d\u2019\u00e9l\u00e9ments afin de mieux les servir. 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